Luton Airport has obtained greater than 16,000 buyer queries following a fireplace at one in every of its automobile parks earlier this week.
As much as 1,500 autos had been affected when the airport’s multistorey Terminal Automobile Park 2 turned engulfed in flames on Tuesday.
Drivers with autos nonetheless contained in the construction stated on Friday that they had been provided “no assist” because it can’t at the moment be accessed safely.
The blaze prompted the automobile park to partially collapse, with the particles of some automobiles piled up inside its blackened storeys.
Have you ever been affected by the hearth? In that case electronic mail barney.davis@impartial.co.uk
A London Luton Airport spokesperson stated: “Since Tuesday evening’s incident, along with Apcoa Parking we now have responded to virtually 16,500 buyer queries.
“Coping with such a big quantity of questions has naturally taken longer than we’d have preferred.
“Though we don’t have all of the solutions at this stage, we’re working onerous to supply extra particulars as quickly as attainable.”
The spokesperson additionally stated the Motor Insurers’ Bureau shall be co-ordinating claims with all insurers, and that employees had been readily available to help these arriving on the airport.
Apcoa Parking stated in an announcement on Friday the hearth had prompted “intensive harm”, however it couldn’t affirm the situation of any specific automobile.
The airport’s Dart rail transit system, which opened earlier this yr, additionally stays closed.
Greater than 100 firefighters battled by means of the evening to extinguish the automobile park inferno, which left tens of 1000’s of passengers dealing with cancelled or diverted flights.
Bedfordshire Hearth and Rescue Service revealed on Wednesday morning the reason for the blaze was a diesel automobile.
“We don’t consider it was an electrical automobile,” Andrew Hopkinson, chief fireplace officer for Bedfordshire Hearth and Rescue Service, stated.
“It’s believed to be diesel-powered, at this stage all topic to verification. After which that fireplace has rapidly and quickly unfold.”